OpenEnv / customer-support
LIVE
SERVER
— offline
TASKS
classify-ticket → EASY • classify • single ticket triage /// draft-response → MEDIUM • classify + respond • up to 5 steps /// triage-queue → HARD • 5-ticket queue • urgency ordering /// reward components: classification 20-40% • priority 15-40% • response quality 0-50% • escalation 15-20% /// classify-ticket → EASY • classify • single ticket triage /// draft-response → MEDIUM • classify + respond • up to 5 steps /// triage-queue → HARD • 5-ticket queue • urgency ordering /// reward components: classification 20-40% • priority 15-40% • response quality 0-50% • escalation 15-20%
session: —
IDLE
STEP
0
LAST REWARD
—
CUMULATIVE
0.00
STATUS
—
ACTIVE TICKET / QUEUE
▣
start an episode to load tickets
STEP LOG
$ waiting for episode...